Delivery Policy

By using our website to browse and/or purchase our Products and/or Services, you agree and accept the following Terms and Conditions.

All Terms and Conditions are subject to change without prior notice. RI LUXURY PTE LTD reserves the right to make the final decision on all matters.

- RI Luxury Pte Ltd makes all reasonable efforts to ensure that all prices shown on the website are updated from time to time. We reserve the right to change prices and to add, alter, or remove promotional offers from time to time and as necessary.

- All transactions on the Site are to be conducted and payable in Singapore Dollar (SGD), unless otherwise indicated.

- Product prices on the website are not inclusive of delivery charges, unless otherwise stated. Delivery fees are charged separately.

- All Products sold are non-refundable and non-exchangeable.

- The Products available at Läderach Chocolatier Suisse are available while stocks last.

- In the event of supply difficulties, Läderach Chocolatier Suisse reserves the right to substitute any item with goods of equal or greater quantity or value without prior notice.

- RI Luxury Pte Ltd makes all reasonable efforts to ensure that all descriptions of Products on the website are as accurate as possible.

- Images are for illustration purposes and actual products may vary.

- Products should be kept to suggested storage conditions stated on the website and the best before period observed accordingly. RI Luxury Pte Ltd shall not be held liable for products stored inappropriately or beyond the best before period.

- Products may contain traces of allergens even if the ingredients list does not state them as an ingredient of a specific product. All Products are made in the same environment as products containing allergens, so we cannot guarantee that any Product is free from traces of allergens. RI Luxury Pte Ltd shall not be held liable for any adverse medical conditions and/or allergies arising from consumption of our Products.

- Non-edible items may be used as decorative elements with our Products. Please ensure that these non-edible items are removed prior to consumption.

No refunds or cancellations are allowed after orders have been confirmed.

- Delivery service is only available within Singapore. The following general areas are not available for delivery service organised by RI LUXURY PTE LTD: Sentosa, army camps, airports, restricted areas etc.

- RI LUXURY PTE LTD reserves the right to reject a delivery service request for any order even after payment has been made. In the event where the delivery service cannot be provided by us, RI LUXURY PTE LTD will provide the customer with the option to cancel and refund the order, or to proceed with the order and refund the delivery service charge if any.

- Delivery service timings available are as stated at the point of purchase, but may be subject to change.

- A delivery fee of SGD30 will be charged for any order below SGD500 nett, after discounts or reductions. Complimentary delivery to one location will be offered for orders above SGD500 nett, after discounts or reductions.

- As RI LUXURY PTE LTD generally works with third-party delivery service providers, RI Luxury Pte Ltd shall not be held liable for failure to deliver on time due to foreseen or unforeseen circumstances such as vehicle's breakdown, traffic conditions and/or any other circumstances that extend beyond our control.

All delivery orders must be signed by recipients or representatives of recipients upon receipt of products. A signed delivery order shall serve as proof of a successful delivery of products received in good condition and with the customer’s full acceptance without prejudice.